"Anne Brosnan has been assisting
us with a variety of projects, including needs assessment, application
design, station design, programming, end-user training, and on-site cut-over
coverage. When I give her a project, she digs right into it, and I know
it will be completed to the customer's satisfaction. She is very skilled
at juggling all the details for a complete resolution. Anne is the consummate
professional; extremely knowledgeable, well versed, and customer savvy.
She handles herself well in any situation; a real 'class act'. She inspires
confidence in our customers, and puts the Verizon team in a good light."
Fred Moscowitz
Verizon Communications
Customer Education and Analysis
Center for New England & NY
Boston, MA
Anne Brosnan assisted me
with a PBX dialing conversion at Brigham and Women’s Hospital. Anne offered
quality project management value to me, and saw to it that the project
was completed successfully within scope and within budget. Without
Anne’s assistance, we would not have been able to complete the project
so efficiently. She also has very strong communication and organizational
skills as well as a great personality, which allowed her to build an excellent
working relationship with my staff, the project team, and individuals from
other departments.
Shawn Donahue
Corporate Manager, Telecommunications
Partners HealthCare System,
Inc.
Boston, MA
"We recently consolidated
three hospital switchboards into one communication center at the Whidden
Memorial Hospital to service the three hospitals and associated clinics
that form the Cambridge Health Alliance. Anne Brosnan prepared the operational
and training documentation, trained the staff, and provided us with an
assessment test to evaluate how well the operators were handling the consolidation.
The employees were very pleased with the training and all spoke highly
of Anne. She was easy to work with, very professional, and very good at
follow-up. We could not have met our deadlines without her. She did
a great job. We definitely would use her again for other projects in the
Alliance."
Joyce Mullane
Telecommunications Manager
Cambridge Health Alliance
Somerville, MA
“My firm does telecommunications
consulting and training. We retained Anne Brosnan to project manage an
integration project at the Cambridge Health Alliance. Anne’s work
far exceeded the customer’s expectations in every way. She is a seasoned
professional who is very competent, thorough, and gets the job done. I
never have to think twice about her being out on a job site for me. I would
not hesitate to assign future projects to her, because I know the jobs
will be done to the needs and objectives of the customer, with the least
amount of my interaction. I consider her to be a great representative
of my company.”
Lynne Lundquist Hennessy
President
ProComm Solutions, Inc
Woburn, MA
When our company introduced
a new product, we needed to add ACD (automatic call distribution) capability.
We gave Anne Brosnan the responsibility of dealing with the vendors and
making sure the job was done correctly. Thanks to her, everything
is running smoothly, and I am free to concentrate on my normal day-to-day
responsibilities. Since completing the job, she has been available to answer
any related questions . . . at no cost. Anne knows her stuff.
Her costs were very reasonable compared to going to a larger company. Her
customer service and personal touch have been invaluable. And she
saved me an incredible amount of time.
Tammy Sullivan
Accounting & Office
Manager
WebExOne
Burlington, MA
For more information, contact:
Principal: Anne Brosnan
Address: AB TelSpecialists
45 Cass Street
Boston, MA 02132
Tel: 617-323-1800
Fax: 617-323-1800
E-Mail: info@abtelspecialists.com
